The Association of U S West Retirees



Phone trouble halts services throughout county
By Debra Mayeux, The Daily Times
Monday, December 5, 2005

FARMINGTON -- San Juan County residents and businesses lost their long-distance telephone service shortly after 6 p.m. on Sunday when Qwest lost an "OC48" line reportedly somewhere between Albuquerque and Bernalillo, said Sherry Rogers, a systems manager at central dispatch.

Rogers said the 9-1-1 call center, long distance, Internet service and credit card machines were affected by the problem.

The 9-1-1 lines were lost for a short period of time until calls could be rerouted to local telephone numbers, Rogers said.

"We're still kind of dealing with some of the after-effects," she said in a telephone interview around 7 p.m. on Sunday.

Barbara McSmith, a spokeswoman for San Juan Regional Medical Center, said there were a few minor problems when the telephone system went down.

"We distribute our medication by machine.  It did go down for a little while, but it did come back up," she said, adding the system was working fine at 8:30 p.m. Sunday.

Marcella Lewis, a customer service representative at the East Main Safeway, said the grocery store could not accept gift cards or credit cards on Sunday night because of the OC48 line problem.

"We had people standing at the doors saying we were just accepting cash," Lewis said.

Wal-Mart Assistant Manager Teresa Yazzie confirmed their "ATM and (other) stuff went down," but she would not comment on the situation referring calls to the corporate offices.

Long-distance calls to other news sources could not be completed, as a recording stated that all circuits were busy when calls were attempted by The Daily Times on Sunday night.

Qwest could not be reached for comment.