trouble halts services throughout county
By Debra Mayeux, The Daily Times
Monday, December 5, 2005
FARMINGTON -- San Juan County residents and businesses lost
their long-distance telephone service shortly after 6 p.m.
on Sunday when Qwest lost an "OC48" line reportedly
somewhere between Albuquerque and Bernalillo, said Sherry
Rogers, a systems manager at central dispatch.
Rogers said the 9-1-1 call center, long distance, Internet
service and credit card machines were affected by the
The 9-1-1 lines were lost for a short period of time until
calls could be rerouted to local telephone numbers, Rogers
"We're still kind of dealing with some of the
after-effects," she said in a telephone interview around 7
p.m. on Sunday.
Barbara McSmith, a spokeswoman for San Juan Regional Medical
Center, said there were a few minor problems when the
telephone system went down.
"We distribute our medication by machine. It did go down
for a little while, but it did come back up," she said,
adding the system was working fine at 8:30 p.m. Sunday.
Marcella Lewis, a customer service representative at the
East Main Safeway, said the grocery store could not accept
gift cards or credit cards on Sunday night because of the
OC48 line problem.
"We had people standing at the doors saying we were just
accepting cash," Lewis said.
Wal-Mart Assistant Manager Teresa Yazzie confirmed their
"ATM and (other) stuff went down," but she would not comment
on the situation referring calls to the corporate offices.
Long-distance calls to other news sources could not be
completed, as a recording stated that all circuits were busy
when calls were attempted by The Daily Times on Sunday
Qwest could not be reached for comment.