The Association of U S West Retirees



Workforce Solutions unveils new services

New Mexico Business Weekly

January 5, 2010


The Department of Workforce Solutions is rolling out a new voice mail notification system for those claiming unemployment insurance.

The state agency says claimants will now receive voice mail messages from the department alerting them to receipt of weekly certification data, new system capabilities, extension qualifications and other claim information.

The Qwest Notify system is part of the unemployment insurance modernization project at Workforce Solutions. The department also plans to add a toll free number for claimants, more than 800 more phone lines and a self-service function to the unemployment insurance call center. A new, “user-friendly” unemployment insurance application online is also expected soon.