NTS Communications shuts local office, knocks Qwest
New Mexico Business Weekly
Friday, March 17, 2006
NTS Communications Inc. will shut its Albuquerque regional
office on March 31 and is blaming its departure on an inability
to provide customers with local telephone service.
The six-person Albuquerque office, located at 4501 Indian School
Toshiba telephone systems and provided long distance service
to approximately 1100 customers in New Mexico, Colorado and
Arizona. NTS has no other locations in the state.
"The only way for NTS to survive in the state was to offer local
service, and it wasn't affordable to do so. At present, the
Albuquerque office is the only one closing," says Bob
Herrington, regional manager for the New Mexico, Colorado and
Glen Lake, sales director in the company's Lubbock, Texas
headquarters, says that with the intense competition in long
distance and Internet service, and the inability to work with
New Mexico's largest carrier,
Qwest Communications, to affordably offer local dial tone,
it was impossible for NTS to make a profit.
Qwest spokesperson Claire Mylott says she cannot comment on NTS
or any other specific customer, but that Qwest seeks to sell its
local phone services as a wholesale product and not just
directly to retail customers. Mylott says numerous other
retailers have had no problems buying and reselling Qwest's
local phone services.
According to Lake, one NTS employee will work out of his home in
Albuquerque until the company is able to transition all of its
current customers to the Lubbock customer care department. Lake
says NTS serves about 1,000 mainly residential customers in the
state, and about 150 businesses.
New Mexico telephone system and long distance customers of NTS
Prudential Santa Fe Real Estate, the
Santa Fe Association of Realtors and
El Castillo Retirement Center in Santa Fe. Long distance
Public Service Co. of New Mexico,
Zangara Dodge, the city of Portales, the city of Clovis, and
Fort Bliss. Business customers will be transitioned to the
Lubbock office immediately and will see no interruption in
service, Lake says.
NTS Communications was founded in 1981 as a West Texas reseller
of long distance services. It serves about 70,000 customers in
Texas, Oklahoma, Kansas, New Mexico, Nevada, Colorado and
Arizona. The company offered Albuquerque its dial-up Internet
service until 2005.
In 1996, NTS purchased
Midcom of Arizona, which launched a series of business
acquisitions to expand the company's retail sales operations.
In 1997, NTS purchased Hi-Plains NTS to expand its operations in
the Amarillo and Albuquerque markets. The Albuquerque office
opened in 1989.